Privacy Policy

Best Language Learning provides a directory and learning management platform for language schools, teachers and students. We help schools manage members, courses, assessments, and learning plans, and help students discover and engage with schools.

We may collect the following types of personal information when you use the Service:

• Contact details (name, email address, phone number, organisation name)
• Account details (login email, role, organisation membership)
• Profile information (photo, biography, languages taught or studied)
• School information (school name, description, location, contact details, programs offered)
• Usage data (pages viewed, features used, date and time of access, referrer)
• Technical data (IP address, browser type, device information, cookies and similar technologies)
• Support communications (messages, tickets and related information you provide to us)

Where students use the Service through a school or organisation, we may also process information that school or organisation uploads about its students, such as class membership, assessments, learning plans and progress.

We collect personal information in several ways, including:

• Directly from you when you create an account, update your profile, or contact us for support
• From schools or organisations that invite you to use the Service as a teacher or student
• Automatically when you use the Service, through cookies, logs and analytics tools
• From third-party services you choose to connect (for example, where available for single sign-on or integrations)

We use personal information for purposes including:

• Creating and managing user accounts and organisational workspaces
• Providing, operating and improving the Service
• Customising the experience for different roles (admin, teacher, student)
• Communicating with you about your account, updates and support requests
• Sending administrative and security alerts
• Monitoring usage, performance and security of the Service
• Complying with legal obligations and enforcing our Terms of Use

If you are located in the European Economic Area or the United Kingdom, our legal bases for processing your personal information include: (a) performance of a contract with you or your organisation; (b) our legitimate interests in operating, improving and securing the Service; and (c) compliance with legal obligations.

We may share personal information with:

• Schools and organisations that manage your account as a member, teacher or student
• Service providers who help us operate the platform (hosting, analytics, payments, email delivery)
• Professional advisers (lawyers, accountants) where reasonably necessary
• Authorities, regulators or law enforcement where required by law or to protect our rights or users

We do not sell personal information. We do not share student assessment or progress data with other schools or advertisers.

Our Service may be hosted or backed up on servers located outside your state, territory or country. Where we transfer personal information internationally, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections and use of reputable service providers.

We use technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. These measures include access controls, encryption in transit where appropriate, backups and monitoring. No system can be guaranteed to be 100% secure, but we work to reduce security risks to a reasonable level.

We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes and enforce agreements. When information is no longer required, we will take reasonable steps to de-identify or destroy it.

Depending on your location, you may have rights in relation to your personal information, including to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent

Requests can usually be made through your account or by contacting us using the details below. We may need to verify your identity before responding.

We use cookies and similar technologies to operate the Service, remember your preferences and analyse how the platform is used. You can usually control cookies through your browser settings, but disabling certain cookies may affect your experience.

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will take reasonable steps to notify you, such as by email or in-app notice.