Last updated: 21 November 2025 • Jurisdiction: Victoria, Australia
This Privacy Policy explains how Best Language Learning ("Best Language Learning", "BLL", "we", "us") collects, uses, discloses and protects personal information when you use our websites, applications and related services (the "Service").
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable privacy laws in Victoria, Australia.
Best Language Learning provides a directory and learning management platform for language schools, teachers and students. We help schools manage members, courses, assessments, and learning plans, and help students discover and engage with schools.
We may collect the following types of personal information when you use the Service:
Where students use the Service through a school or organisation, we may also process information that school or organisation uploads about its students, such as class membership, assessments, learning plans and progress.
We collect personal information in several ways, including:
We use personal information for purposes including:
If you are located in the European Economic Area or the United Kingdom, our legal bases for processing your personal information include: (a) performance of a contract with you or your organisation; (b) our legitimate interests in operating, improving and securing the Service; and (c) compliance with legal obligations.
We may share personal information with:
We do not sell personal information. We do not share student assessment or progress data with other schools or advertisers.
Our Service may be hosted or backed up on servers located outside your state, territory or country. Where we transfer personal information internationally, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections and use of reputable service providers.
We use technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. These measures include access controls, encryption in transit where appropriate, backups and monitoring. No system can be guaranteed to be 100% secure, but we work to reduce security risks to a reasonable level.
We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes and enforce agreements. When information is no longer required, we will take reasonable steps to de-identify or destroy it.
Depending on your location, you may have rights in relation to your personal information, including to:
Requests can usually be made through your account or by contacting us using the details below. We may need to verify your identity before responding.
We use cookies and similar technologies to operate the Service, remember your preferences and analyse how the platform is used. You can usually control cookies through your browser settings, but disabling certain cookies may affect your experience.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will take reasonable steps to notify you, such as by email or in-app notice.
If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact us at:
Best Language Learning (BLL)
Email: support@bestlanguagelearning.com
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.
