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Pending Members

Manage pending invitations and follow up

Admin Guide: Pending Members

Overview

Pending Members shows all users who have been invited but haven't completed registration yet. Manage invitations and follow up with pending users.

Accessing Pending Members

  1. Log in with your admin account
  2. In the sidebar, go to Pending Members
  3. View all pending invitations

Understanding Pending Status

What Are Pending Members?

Users who:

  • Received an invitation email
  • Haven't clicked the signup link yet
  • Haven't completed registration
  • Haven't verified their email

Invitation Information

  • Email address
  • Role (Teacher/Student)
  • Invitation date
  • Days pending
  • Invitation status
  • Who sent the invitation

Managing Pending Invitations

Resending Invitations

  1. Find the pending member
  2. Click "Resend Invitation"
  3. New email is sent
  4. Invitation link refreshed
  5. Expiration date extended

Canceling Invitations

  1. Find the pending member
  2. Click "Cancel Invitation"
  3. Confirm cancellation
  4. Invitation link becomes invalid
  5. Email removed from pending list

Editing Invitations

  • Change assigned role
  • Update email address
  • Modify initial permissions
  • Adjust course assignments

Following Up

When to Follow Up

  • After 3 days with no response
  • After 1 week
  • Before invitation expires
  • If urgent need

How to Follow Up

  • Resend invitation
  • Send personal email
  • Make phone call
  • Check spam folder
  • Verify email address

Invitation Expiration

Expiration Timeline

  • Invitations typically expire after 7-14 days
  • Expired invitations must be resent
  • Security measure
  • Prevents unauthorized access

Handling Expired Invitations

  1. Find expired invitation
  2. Click "Resend"
  3. New invitation generated
  4. Fresh expiration date
  5. User notified

Troubleshooting

Common Issues

Invitation Not Received

  • Check spam/junk folder
  • Verify email address
  • Resend invitation
  • Try different email

Link Not Working

  • Check if expired
  • Resend invitation
  • Clear browser cache
  • Try different browser

Can't Complete Signup

  • Check invitation status
  • Verify email matches
  • Contact support
  • Resend invitation

Best Practices

  • Follow up within 3 days
  • Verify email addresses before sending
  • Provide clear instructions
  • Set expectations
  • Monitor pending list regularly
  • Clean up old invitations
  • Communicate directly if urgent

Bulk Management

Managing Multiple Invitations

  • Select multiple pending members
  • Resend all at once
  • Cancel multiple invitations
  • Export pending list
  • Generate reports

Common Questions

Q: How long do invitations last? A: Typically 7-14 days. After that, they must be resent.

Q: Can I change someone's role after inviting them? A: Yes, edit the pending invitation before they accept.

Q: What if someone never accepts? A: Cancel the invitation and try contacting them directly.

Q: Can pending members access anything? A: No, they have no access until they complete registration.

Q: How do I know if an invitation was opened? A: Most systems don't track email opens. Follow up if no response.

Tips for Success

  1. Verify emails: Double-check before sending
  2. Follow up quickly: Don't wait too long
  3. Provide context: Explain what they're joining
  4. Set expectations: Tell them what to expect
  5. Be available: Answer questions promptly
  6. Clean up regularly: Remove old pending invitations
  7. Track responses: Monitor acceptance rates

Need Help?

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